FAQ

No. That’s our job. A consultant will visit your property for a no-obligation quote. This is to gather information on size, style and colours of the home as well as any access issues. Your quote will provide you with a room-by-room inventory of recommended items to best present your home for a successful sale.

Often, client’s will have just one or two rooms that need presenting. You are welcome to fully furnish a room, or you may just need decorator items (such as cushions and artwork) and we will happily accommodate this.

Basically, we provide all furniture and furnishings that will allow a prospective purchaser to picture themselves in your home. These include sofas, coffee tables, entertainment units, faux plasma televisions, rugs, buffets, sideboards, lighting, beds, linen, homewares, artwork, bathroom packages, kitchen accessories packages, dining settings and outdoor furniture.

Payment is required prior to the installation of furniture. This ensures a smooth installation process and that there are no delays in you receiving your furniture and decorator package. All items are insured in your contract, so payment in full prior to installation will trigger the insurance component.

We accept Visa and Mastercard, as well as AMEX. Client’s may also pay via cheque or direct deposit.

We offer clients a minimum five week hire period. This is based on a standard timeframe for a sales campaign, and allows a week to organise photography and internet marketing, followed by a standard four week marketing program.

No. We believe that if you achieve a sale so quickly, the presentation has been a success. We don’t offer prorata refunds if your property sells within its contracted hire period.

Yes. We are aware that some sales campaigns may take longer than anticipated. We offer two methods for renewing your hire contract after the first five weekly block. You may continue on a week-to-week basis and this fee is based on one fifth of your initial hire price. This is payable weekly. Or you may commit to a further five-weekly block and receive a 30% discount off your initial hire rate

Yes. The furniture is fully insured while it is on display in your property. The fee for this is incorporated in your initial quote and doesn’t attract any extra charges.

Yes, we charge a bond which is commensurate with the amount of furniture hired. This is fully refundable at the end of the hire period if the goods are returned in the same condition they were delivered.

No. Our price is fully inclusive of delivery, styling, removal and insurance of all furniture. The only time you will be charged extra is if you ask us to renew your furniture hire contract, or if you wish for the furniture to be relocated from one property to another (in the case of a unit/townhouse development, usually)